Q: What is included in the rental price?
All rental items include the item itself and the full-day use. However, please note that an additional setup and delivery fee applies. The fee ranges from $100 to $150, depending on the location of the event. This ensures safe transportation, setup, and pickup of the items.
Q: Is there any additional fees?
In addition to the rental price and setup/delivery fee, we may charge for any damages or if the items are returned excessively dirty. Please make sure the items are handled with care.
Q: How far in advance should I book?
To secure your rental, we recommend booking as early as possible, especially for high-demand items. We suggest booking at least 2 weeks in advance to ensure availability. For last-minute rentals, please contact us directly.
Q: Do you offer customizations for items?
Many of our rental items, such as displays and decor, can be customized to fit the theme of your event. This includes color options and arrangement styles. Please reach out to us to discuss customization options before your event.
Q: How do I reserve an item?
To reserve an item, simply visit our website and place an order. For any specific requests or larger event inquiries, feel free to contact us directly via email or call.
Q: What happens if I need to cancel my booking?
We understand plans can change! Cancellations must be made at least 72 hours prior to the event to receive a full refund. Any cancellations after this period may incur a cancellation fee.
Q: Are the rental items refundable?
All rentals are non-refundable after delivery and setup. However, if there’s a mistake on our part, please contact us immediately for resolution.
Q: How far do you deliver?
We offer delivery across a wide range of locations. The delivery fee depends on your event's location and will be communicated at the time of booking.